Yes, it is available. Here are some tips: 1. Soak the suction cup part completely in warm water, let the suction cup rubber part soften, then dry the soaked suction cup hook with a paper towel, and install it. 2. Before sticking the suction cup bracket, be sure to put the bracket on clean the surface of the glass and press out the air in the suction cup hook when installing. The less air, the better the adsorption degree and the better the effect. So it is possible for you to apply the silicone grease on the back of the suction cup to keep the suction cup firm. Thanks.
Hi Mike, we'd like to send you a replacement mount. Could you please send us your order number and shipping info to support@vantrue.net? We will handle it for you soon. Thank you.
Sincerely sorry about that. Different usage environments and methods will produce different results. We will try our best to keep improve the quality of our products. Could you please also kindly contact support@vantrue.net for further assistance? Thank you very much.
would putting a light coating of silicone grease around the outer edge of the suction cup improve its ability to hold the vacuum of the suction cup?
Hi Mike, we'd like to send you a replacement mount. Could you please send us your order number and shipping info to support@vantrue.net? We will handle it for you soon. Thank you.